Steil, Grothman, Wisconsin Delegation Urge SBA to Provide Answers to Local Residents
WASHINGTON, D.C.—Congressman Bryan Steil (WI-01), Congressman Glenn Grothman (WI-06), and members of the Wisconsin congressional delegation called on the U.S. Small Business Administration (SBA) to provide answers into a lack of correspondence with numerous constituents. Read the letter here.
“I have heard directly from many people in Southeast Wisconsin who are not receiving clear information from the SBA. Even when my own office reaches out to the SBA to help these individuals, we hear conflicting answers that add to the confusion. With “Help Wanted” signs on every Main Street and employers struggling to keep their doors open, the SBA is vital to providing capital. The SBA must provide accurate, timely information to serve the American people. I call on the Administrator to immediately address the lack of communication and correspondence from the SBA,” said Steil.
Steil and his office have heard from numerous individuals who receive conflicting answers from SBA customer service representatives. Complaints include constituents having to repeatedly resubmit the same documents. Further, constituents often receive mixed messages regarding the process of completing loan applications and the material needed to submit.
Steil and members of the delegation write, “In the last several months, our offices have inquired with the Madison and Milwaukee SBA District Offices and the Office of Congressional and Legislative Affairs (OCLA) on behalf of our constituents. However, we have received limited information in response to these inquiries. For example, for questions on the Economic Injury Disaster Loan (EIDL) program, we are informed by the OCLA that they are checking with the “disaster folks.” However, no further information or follow-up response is provided. Subsequent inquiries are sent requesting the status and most cases now remain unanswered.”
In addition to requesting a congressional briefing to provide further guidance and answer staff’s casework questions, Steil and members specifically ask:
- What is the preferred method of contact for all Congressional inquiries? Please explain if contacts vary by program.
- Should we expect to receive an acknowledgement of the inquiry? If so, what is the time frame in which we can expect to receive an acknowledgement?
- What is the time frame we can expect to receive a final response?